Terms of service

Terms of service
 
These terms govern your purchase and use of digital products from Velunori ("we", "us"), operated from Nembro (BG), Italy. By placing an order you accept them. Contact: itilyasse@gmail.com.
 
1. What you are buying
Velunori sells digital products: printable and fillable PDF binders, planners and visual-support toolkits. Nothing physical is shipped. Prices are shown in the currency selected at checkout and include any applicable VAT where indicated.
 
2. Delivery
Your download is delivered by email and on the order confirmation page immediately after payment is confirmed. If it hasn't arrived within a few minutes, check your spam folder and then email us — we will resend it.
 
3. Your licence
When you buy a Velunori product you receive a personal, non-exclusive, non-transferable licence to use it for your own family, including printing as many copies as you need for that purpose. You may not resell, redistribute, share, upload, republish or modify and sell our products, or use them to train machine-learning models. Use by therapists, schools, clinics or organisations with multiple families requires a separate licence — write to us and we will arrange one.
 
4. Intellectual property
All content in our products and on this store — text, page designs, artwork, names and layout — remains our property or that of our licensors and is protected by copyright. Icons used in our products are licensed under open-source licences.
 
5. Organising tool only — not professional advice
This is important. Velunori products are planning and organising tools for families. They are not medical, psychological, therapeutic, educational or legal advice, and using them does not create a professional relationship of any kind. Always follow the guidance of your child's doctors, therapists and school team, and seek professional help for any medical or safety concern. In an emergency, call your local emergency number.
 
6. No guaranteed results
We describe what our tools are designed to help with, not specific outcomes. Results depend on each child, family and situation.
 
7. Refunds
Refunds are governed by our Refund policy, which forms part of these terms.
 
8. Acceptable use
You agree not to misuse the store: no attempts to breach its security, no automated scraping, no uploading of malicious code, and no unlawful or abusive conduct toward us or other customers.
 
9. Availability
We aim to keep the store and downloads available at all times but cannot guarantee uninterrupted service. We may update, improve or withdraw products; if we withdraw a product you have already bought, your existing download will continue to work.
 
10. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited — including your mandatory rights as a consumer. Subject to that, our total liability arising from any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss.
 
11. Governing law
These terms are governed by Italian law. If you are a consumer, you may bring proceedings in the courts of your country of residence and keep the benefit of any mandatory consumer protections there.
 
12. Changes
We may update these terms; the version in force is the one published here when you place your order.
 
Last updated: 1 October 2026